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Metro North Commuters Seek Answers

Railroad hosts informal customer forums

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Stamford, CT | Added on April 10, 2014 At 06:35 PM

It was a platform for Metro North commuters to be heard Thursday night at Stamford's train station.  Rail travelers spoke in person with Metro North's senior staff and new president Joseph Giulietti.  

"I've done it that last 15 years down in Florida.  I'm very used to doing this," said Giulietti.  

From safety to reliability, commuters were seeking answers.   

"Between the derailment, why tracks haven't been changed," said one commuter.  

Fortunately, these are issues Giulietti is addressing in Metro North's 100 Day Action Plan -- Holding informal meetings with customers like this one, is part of it.  


"I feel it gives people an opportunity to see face to face, whether or not the leadership that's there understands the problems, knows the issues, and can give them the answers," said Giulietti.

The railroad has already installed speed signals to automatically slow down trains at critical curves, like in Bridgeport.  That's where two trains collided last May.  

"My wife a year ago, along with many others, was on the train in Bridgeport when that derailed," said a commuter.  

His wife, thankfully wasn't hurt and still relies on the train, like so many others, and said, "We hope some change will happen.  Again, I'm on the train maybe once or twice a month, but my wife and thousands of others depend upon the train to get to work, to get to school."

Other than safety, Guilietti says the biggest question commuters ask is about late trains.  He says he's confident in a new schedule that'll be implemented in May.

"I do stand behind the schedule that we're putting out.  That that one will be one that not only will be reliable," said Giulietti,  "It's going to give us the time on the tracks to be able to do the maintenance we need to do to continue us down that road that gets us back to being the best railroad."

You can find out more about the plan on MTA's website and follow along with what they've checked off so far.

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