From late and overcrowded trains, to safety issues, commuters and local legislators spoke face to face with CT's DOT commissioner and Metro North representatives Wednesday.
"Every day, there's standing room only," said one Stamford commuter. "People in Glenbrook don't get to sit down."
"The people in this city, the people who ride these trains, we're sick of it," said State Representative William Tong, who represents Stamford and Darien.
The CT Rail Commuter Council hosted a forum in Stamford. Opening the floor to daily riders, who had their voices heard by those with the power to make a change.
"My friends, they're all in the same position. They're looking to move out of manhattan, buy a house. I said, you know what, don't buy a house in Connecticut because you can't rely on Metro North. The service is terrible," said another commuter.
"It's an insult to us. We never know if we're going to leave 10 to 15 minutes late or arrive 10 to 15 minutes late, but we know one way or another, the ride is 15 minutes longer every day," said the Stamford commuter.
Stamford Mayor David Martin says he's worried about the economic toll the current service could take on the city.
"You have got to fix this. It is for inbound, it is for outbound and it's got to be reliable, it's got to be faster. We need more capacity," said Martin.
CT DOT commissioner Jim Redeker says he agrees the service is not up to par.
"Metro North is one of the most efficient railroads from a performance point of view in the country. It's excelled there. That's something we can be proud of. It's just that the service right now isn't what it should be or ever was, and needs to be returned to that," said Redeker.
And says that's why the proposed Metro North 100 day plan is so important.
"I expect it to be a comprehensive plan. I think it needs to have a set of actions that focus on safety, a safety culture, a set of infrastructure investments and maintenance practices that are going to make sure we're at safety and maintain safety," said Redeker.
Commuters and lawmakers alike, both hoping for changes to come soon.